Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy Drone Supplies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://buydronesupplies.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The order came as in the description. Everything works. Seller recommend.
Very long delivered, a month and a half.
It came quickly, packed neatly in a foam box. Downloaded the app and via WiFi connected the camera. Everything works, flies very high. Seller thanks, the goods are super
The order went through Finland for almost 2 months.
Everything works-everyone is happy
the drone did not arrive with the box, the packing was a little damaged but the drone in side looked ok and was as pictured.
never received
Bought as a gift to the child. Specially took the most expensive equipment to be in a beautiful box. Came in a bare foam box. To the children of the store gifts in such packages all their life. But I can not predict anything by the configuration itself, it seems to correspond.
Everything came, soon we'll check everything
Mui glad
one of the rotors does not rotate .ithe smell was burning
Very good product, got everything right and working, not taxed, super indicate.
The drone is good, as described in general. worths the value paid for it. Flying time with camera 10-15 min. I have a doubt about the camera if it is 4k. (pics attached) I recommend to use the mobile app that comes for it.
product arrived very quickly. everything is as described.
THE battery just ahead of schedule.
Everything is fine)
Doporučujem.
The product came complete, as it was ordered. It works properly. The store was asked for a solution for a doubt, but did not reply, just read it and ignore it.
Exelent bendedor arrived before time and in good condition
The kit is not complete! Reached the drone to moscow for 1 month. But... no box! Only in foam. For which i shoot the star. The details are very fragile. The camera has not yet tried. they took on dr for a child of 10 years. I think for the first experience a great toy!)
THE Drone exceeded expectations! A small slip store because ordered in white and black. No problem, just a small lack of attention!!!
Not so good
The package came quickly. Children and parents are happy with the toy)
To the compassion of the drone disposable some of its parts were palomans initially. Although i flew without them.
Delivery for two weeks. All in the kit according to the description, everything works. I only flew at home. For this money-a normal quadric, thank you!
thanks and fast delivery
Am starting use and while not appeared problem will see going forward when I continue using it
Got everything
Super fast send the product
For their money is excellent! Wind resistance is weak all works. Obedient but not racing
All good.
gostei do drone
What app to download to use. Shipment was fast
Thanks product reached a solid shape
Arrived quickly .. More need better in packaging because came mixed .. I buy for resell
Order shipped very fast
Fast delivery, all the time the goods were tracked. The room flies, the app for it works. I like everything. For the child was bought, and the dad is playing) in general, the goods are 5. what i expected.
Product quality, a little light wind takes easy, recommend.
super fast shipping.. i got pakage it was well packed.. item seems good .. didnt test yet.. thanx store .. will tell you after tested its fine or not .. good seller
Beside led lamps on it is broken somehow, everything else is working Still haven't tried camera
Seller gives packages too late. I waited more than one week
Very stable, but without much strength is taken easily Wind
Super Dron intuitívne ovládanie.
long time
Okay the drone tienw several functionws i haven't tried it well yet i don't understand its handling but i come complete and healthy and the store very good is but i get the package
Product arrived quite fast. The quadracopter looks good. It is very light so when stronger wind blows, it takes the quadracopter away from its current standing position. Also quadracopter is needed to balance, in order to stay in one place. Video camera hasnt been tested yet. Also important to mention that the parcel = box came damaged on the outside and therefore, it is not possible to buy it as a gift for someone (as I intented to).
пришло быстро. все целое. работает. доволен. спасибо продавцу. рекомендую. заявленные характеристики соответствуют.
Описание почти сходится. Долгая доставка, но пришло всё в целости. Включили проверить пока только в квартире, на улице пока не проверяли, летает, камера работает и вообще довольно забавная игрушка. Проверю на длительность и дальность, потом дополню отзыв, пока всё нормально. Запаковано было нормально.
на вид все хорошо все целое.в работе ещё не проверяла.
O vendedor foi bem atencioso e prestativo, mas infelizmente o correios do Brasil ferrou tudo. :/
Товар получен , все работает Ю все отлично
быстрая доставка, всё работает.
ставлю четыре зато что заказывал с камерой а прислали без камеры и один моторчек греится и пахнет полёным
ótimo produto
Нам понравилось , сложно управлять но научимся
The product arrived.
bom produto vendedor recomendado
хорошый продукт . я доволен . но нужно купит с запасным батареикои .
Thanks
Parcel arrived early Super!!! whole box has been used, but since all the place thank you!
Excellent product and super fast! Revenue not taxed.
Never did the product, however I returned the money
Good product, recommended
Very fast arrived with 22 days
Not only can take the battery to carry.
Product quick to act on video on my hand reached quality and flying fast feature even voice command alone have the features of Turkey from the Products that have a stimulation isteyenlere to Customs 1ay fitted and product semi price up so $105 tax and VAT paid me to 350tl 245 instead of goods was
Get what you ordered
Thank You, ironed properly) actually tried
Very top product, recommend!
Loose cutout inserceurs foot l camera! Motor front left no walking No!! Disappointed!!
Battery holds Standard 7-10 minutes without camera, 20 minutes does not hold. The camera is weak.
good
Great and arrived very fast
Seller company product 5 days sent but that in my own country because of Customs problem product 1.5 per month alabildim everything though the product is very good thanks.
Very good product Easy handling and control. Should come with more batteries… I Am very satisfied .... Delivery was super fast
Excellent packaging, a box corners only hurting. Shipping a little more than a month. Not tried to run, gift
Very good furniture product
It works. Thank you very much.
Awesome!
Excellent product
The drone is as described! However my came with a problem: a one of the engines not work! Awaiting response from store!
Like drone flying. Video shoots. But weak.
The product and more good battery lasts os20minutos last minutes my
excelente
Very high quality product cool flying and size large child VERY satisfied CLASS
The drone arrived in perfect condition. Thank you.
excellent!
Drone went broke one blade all time turns even not including the drone, only подцепляешь battery and it is spinning. The store never said. Make a dispute. The dispute was offered 500 p. Refund or return the goods and then refund amount. Decided to return goods by clicking on this decision, when found out how much is to send (1500 p.) decided not to send and was left with a broken roads and without money ((((. Even told someone can do something? (
product arrived super fast, good quality for the price, thanks
All good husband happy, but says to manage heavy. About the delivery very long!!!! And not with tracking and tracking me выдовал (small bag) all good but Russia is tough!!!
As if all is well, but when its Pull to the side.
Product matches! Very much. We Happy. Recommend store. Thank you
Todo perfect. Good camera
Drone looks good and working fine for now. I hope it'll last long.
Product track from start to finish. Come a little late. Delay Week. Fully compliant. Recommend.
Looks great. Have not tested it though
For my money quadrocopter excellent!!! Camera is valid for 5 megapixels. One camera upside down, go to the app FHDFPV, go to the Play, settings, Rev, and the picture is become a need. Flying it really 100-150 meters. When the weather-2 it is flown more than 5 minutes. The Only negative that fly it flies, but meters through 50 camera hangs up, maybe because of weak Wai faille on the phone. General Merchandise recommend.
Product arrived well packed. Easily assembled a tried. RC works properly. IPhone app works and user friendly. Tried outside just for 60 seconds (due to bad weather). Seems everything works properly. As this is my first drone I need some time to practise to control. For now = great Product for great price.
Very good Arrived fast and still come loaded Drone very stable
The charging wire is defective and does not work